I am a Design Operations leader that is passionate about designing and building human-centered organizations, experiences, products, and services. Combining Design Strategy, Service Design, and Program Management, I reimagine better systems and processes for scale and enable teams to deliver customer and business success while achieving personal and professional growth.
I spent the first half of my career as a professional ballet dancer before pivoting to business school. I graduated from UC Berkeley’s Haas School of Business and received an MBA in Design Strategy from California College of the Arts. I currently lead Central Design Operations for Salesforce’s 400+ person UX organization. Prior to this, I ran Design and Research Operations at UberEats, and was a Design Program Management leader for the Service and Experience Design teams at Capital One, Adaptive Path, and more. Outside of work, you’ll find me renovating old houses, playing with my kiddos and watching weird documentaries.
I love Design Operations because I get to flex my service and systems design skills to solve big messy problems, and I get to think strategically while also getting dirty in the details when I want. Most importantly, I get to help people. My work makes it easier for designers to focus on designing great products that improve our customer’s lives. I love creating the best working environments for people to grow, connect, and thrive as humans.