I created this 101 level guide for my mentees through UX Coffee Hours. It answers eight of the most common questions I get from folks interested in or new to Design Operations.
1. What is DesignOps?
“If we want to make great experiences in our products, we have to feel great about the experience of making.” — Miles Orkin
Design Operations practitioners understand that the experience of making is as important as making the experience.
Design Operations focuses on the how so that design can focus on the what. It is the design discipline that owns the intentional operationalizing, optimizing and scaling of design.
Designers and design teams are our “users” and we design the design team’s experiences, systems, processes, tools and frameworks to enable better, happier and more effective teams. We amplify the impact and effectiveness of the design organization at scale through expert orchestration of people, projects and processes. We are the intermediary between wider business functions and act as a crucial bridge between partner groups like HR, legal, procurement, and finance. And, we are respected peers of design leaders, thought partners and trusted experts.
