Wow, it’s been a year. Or a decade — I can’t really tell anymore. If you’re anything like me, you’d happily jump in a time machine and travel ahead a few years to see how this all turns out. (OK, travel in any form: yes please.) You might also be…


I created this 101 level guide for my mentees through UX Coffee Hours. It answers eight of the most common questions I get from folks interested in or new to Design Operations.

1. What is DesignOps?

“If we want to make great experiences in our products, we have to feel great about the experience…


By John Calhoun and Rachel Posman

With all the change 2020 has thrown our way, there’s some bittersweet comfort in knowing that one thing has remained stubbornly constant: most design-driven companies are still trying to figure out Design Operations (or DesignOps, for short). This is totally fair — we’ve been…

Rachel Posman

Director of UX Operations @Salesforce

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